Free Shipping Information
-  Estimated delivery within 1-5 business days after your order leaves our "warehouse". Most orders process within 48 to 72 hours. (see Map)
- We ship via UPS Ground . Shipping is not available to post office boxes.  Provide a physical street address.
-  Please check Holiday Schedules: UPS  2008.
- Shipping is available only in the contiguous 48 states. Sorry, we cannot deliver to Alaska or Hawaii.

 

Delivery Information
Our manufacturing plant and warehouse are located in South Florida. All delivery times are set by FedEx Ground and can be found at www.UPS.com.  To estimate your delivery date, locate your geographical position from the map above. Please begin counting with the day after your order is shipped.  UPS Ground deliveries made Monday - Friday.  All deliveries exclude Holidays.  It is always recommended to give yourself and us enough lead time when placing your order.

After you place your order, you will receive a confirmation email. If you have any questions, don't hesitate to send us an e-mail at eCare@specialtytapefactory.

Returns Information
- Due to the high shipping costs that we incur, a prior approval is required for refunds or returns
- A return authorization number (RMA) must be obtain during the 7 day period following date of shipment by STF for a refund of purchase price actually paid minus a restocking fee of $15 per master box.
- You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to Product while in transit to STF.
- The RMA number may be obtained from our Customer Support line at 1-800-603-6670
- All boxes and supplies, must be returned in the original packaging. The RMA must be noted on the outside of the returned box.
- RMAs are valid for only 5 days from issuance. A restocking fee may apply for damaged and missing items.
- If you return items without proper RMA and/or packaging, STF retains the right to either refuse delivery of such return or charge you an additional restocking fee.
- Delays by the carrier does not constitute grounds for cancellation, refusal, or return of order.

Canceling or Re-routing an order Information
If your order has not shipped, you may cancel it for any reason. Customers may cancel by calling1-800-603-6670 before 4:00PM EST the day the order is placed, excluding Saturday and Sunday. -- Please have your order number ready for faster, more accurate service.  If your order is placed after 4pm EST on a Friday or over the weekend, you must cancel it by 4pm EST, the following Monday to avoid any restocking fees.  If your order is in transit and you need to cancel the delivery, there will be a restocking fee of $15 per master box.  If your order is in transit and you need to re-route the packages, there will be a $10 per package address correction fee.